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Extend

Beyond the System of Record: Becoming an Industry Ledger

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Vertical SaaS (VSaaS) companies have been arm-wrestling to become the system of record within a single customer—capturing a merchant’s data and decisions. And we have advocated to go further: own All the Data within a single customer.  

But why stop there? The real power move isn’t just owning a merchant’s data; it’s integrating and normalizing data across key stakeholders–suppliers, distributors, and customers. Enter what we call the industry ledger: a system of record not just for one business, but for an entire ecosystem. It’s rare, but when done right, it’s one of the strongest positions a VSaaS company can hold—unlocking network effects, deeper moats, and serious revenue upside. More importantly, industry ledgers can solve complex, high-stakes problems where money moves fast, goods and services require coordination, and value chains are still frustratingly fragmented and paper-based. This is our call to action: VSaaS companies should stop thinking like a merchant’s bookkeeper and start thinking like an industry’s ledger.

We see this as the next major evolution of the “Extend through the Value Chain” concept, and it comes in two primary flavors: horizontal and vertical.

In our latest essay, we explore:

  • How horizontal industry ledgers are reinventing data co-ops as software
  • Why vertical ledgers are emerging in industries with fragmented value chains
  • The trust dynamics that separate successful industry ledgers from failed attempts
  • Which specific industry conditions are primed for ledger transformation

Access the full essay below to discover why industry ledgers represent "the highest calling a vertical SaaS company can aspire to" and how forward-thinking companies are already making this transition.

We are trying to open-source our thinking to help founders win; however, as investors, we can't give everything away in public. If you're an operator or founder, you can request access to the rest of this piece here or with the button below!

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Win
Picking Your Market (2025)
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Truths about Vertical SaaS
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Picking Your Market
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Control Point Patterns
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Know Your TAM
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The Franchise Archetype
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Formation and Access
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AI & Vertical SaaS 2023
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AI & Vertical SaaS 2024
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AI & Data Gravity
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All the Data!
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System of Action: Hero Users (2025)
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System of Action: Replacing Cousin Richie (2025)
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System of Action: How Control Points Win (2025)
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Expand
Born Multi-Product
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Sequencing Multi-Product
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Payments
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Payroll
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Insurance
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Embedded Insurance
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Extend
Patterns of Extension
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Supplier Extensions
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Employee Extensions
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Consumer Extensions
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Marketplace Take Rates
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Industry Platforms
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Industry Ledger
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Case Studies
CargoWise: Bootstrapped Legends
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Davisware: Bootstrapped Legends
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Design to Build
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Dutchie: Emerging Industries
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FareHarbor: Bootstrapped Legends
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2025 Benchmark Report
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AppFolio: Consumer Extensions
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Ariba: Supplier Network
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Avetta: The $3B Value Chain Extension
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CCC: Building an Industry Platform
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CCC: Extending to the Supplier
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Everyone Needs a Coach
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Healthcare: The Ultimate Vertical Market (Part 1)
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Healthcare: The Ultimate Vertical Market (Part 2)
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Healthcare: The Ultimate Vertical Market (Part 3)
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Isaac: Control Points 2.0
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Karbon: Control Points
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SiteMinder: Consumer Demand
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Slice: Unbundling the Franchise
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Toast: Built to Serve
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Xero: Platform Strategy
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