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Excellence in Action
Excellence in Action
VSKP Collective
Strategy is fun. Execution is a battle. The journey to scale can be lonely and is not for the faint of heart.
To share the wisdom of those who have walked this path before, and to build a community of peers on this journey, we offer our VSKP (Vertical SaaS Knowledge Project) Collective.
VSKP Collective features deep-dive sessions led by top industry leaders (many of whom are also Tidemark Fellows) engineered to highlight industry best practices and build a trusted community among non-competitive peer operators to collaborate on tactics and strategies, ultimately making each other stronger.
The series follows the VSKP framework: Win, Expand, and Extend. Building is hard, and these meet-ups are designed to accelerate the learning process by providing access to strategic and operating advice from world class executives.
Sessions are by invitation and capped to 20 attendees from non-competitive companies to ensure positive group dynamics.
Win
How To Crack the Onboarding Nut
We are excited to share our first VSKP Collective session, Effective Onboarding: Crafting Customer Journeys, led by Anthony Fusco. Anthony is VP of Customer Experience at SpotOn (formerly of Toast and Dutchie) and focused on building "onboarding greatness" to drive higher retention, attach, and LTV. He shared strategies and tactics to successfully navigate onboarding.